DO YOU SELL GIFT CARDS?
Yes. You can PURCHASE A GIFT CARD online. They can be redeemed online and should be treated like cash, as they cannot be replaced. Gift cards and e-gift cards are final sale.
DO YOU HAVE ELECTRONIC GIFT CARDS?
Yes we offer electronic gift cards or can also post a gift card for you. Please visit www.lilymortimer.com/purchase-gift-card
HOW DO I CHECK THE BALANCE AND TRANSACTION HISTORY ON MY GIFT CARD?
Please visit www/lilymortimer.com/purchase-gift-card, here you can input the gift card code and see your transaction history and balance on your card.
WHAT SIZE OF SHEET DO I NEED?
DO I NEED TO WASH MY SHEETS BEFORE USE?
We recommend washing all products before use on a gentle low temperature wash.
Our sheets are shipped to you oversized to account for the slight, natural shrinkage that will occur after their necessary first wash. Why is this important? Because our production process is free of any harmful chemical sizing agents like formaldehyde or other laundering practices to pre-shrink the final product.
We avoid those steps to remain true to our organic certified standards and minimize the environmental impact of production by using less water and heat. If your sheets fit looser in the beginning, rest assured that after the first couple of washes your sheets will have the perfect fit.
HOW SHOULD I LAUNDER MY LILY & MORTIMER BEDDING AND SLEEPWEAR?
Lily & Mortimer recommends using a natural washing detergent. The best option is to use a Non _Bio laundry detergent to keep your sheets naturally white and free from chemicals. See our Laundry Care Page for more information.
WHAT IS THREAD COUNT?
Thread count is an industry term used to calculate the number of thread in a square inch of fabric. It is not a determiner for the quality of the cotton. At Lily & Mortimer we consider quality of thread, thread count, sustainability of the fabric and breathability when producing our bedding. We believe this combination creates the most naturally soft and durable sheets and duvet covers.
In some cases manufacturers use poor quality cotton with many loose plys in each thread. It can be the case that they then count the plys to calculate their thread count not the indivudal threads of cotton. You would have experienced wearing/plying of the fabric where this is the case.
This is why we ensure our cotton is naturally strong and create what we believe is the perfect weight of fabric for every season.
DO YOU OFFER GIFT WRAPPING SERVICES?
All Lily & Mortimer products come in beautfifully packaged in our reusable linen bags so there is no need for additional wrap.
CAN I RETURN A GIFT I WAS GIVEN?
Sorry, unfortunately we cannot exchange gifts for a cash refund without proof of purchase. However, you can exchange for a LilyMortimer.com Gift Card or alternative products of the same value. Please contact our customer service team at [email protected] if you have a gift you would like to exchange.
DO LILYMORTIMER.COM GIFT CARDS HAVE ANY RESTRICTIONS?
Yes, our Gift Cards have some restrictions, including:
- You may not use coupons and other discounts or promotions to purchase Gift Cards;
- Gift Cards cannot be used to purchase other Gift Cards;
- Gift Cards are Final Sale and not eligible for return.
HOW DO I APPLY FOR A JOB AT LILY & MORTIMER?
We are at the beginning of a very exciting journey and are looking for some passionate people that share our joy for life and drive to make the world a better place. To join us please visit our We Are Hiring page for more information
HOW DO I BECOME AN INTERN?
We would always welcome enthusiastic people looking to gain some hands-on experience in a start-up environment. If you are an undergraduate studying fields such as sustainability, finance, digital marketing, creative design, business administration and interested in an internship please get in touch.
HOW DO I BECOME A BRAND AMBASSADOR?
As a brand ambassador you have the opportunity to be part of a team that brings their networks together, spreading the word about Lily & Mortimer and the work we do through our Sleep Well, Live Well programmes. If you are passionate about promoting a world where every child can sleep soundly then drop Jayne a note at [email protected]. We have a number of openings for founding members.
WHAT IS EXPECTED OF ME AS A LILY & MORTIMER BRAND AMBASSADOR?
This is a unique opportunity for you to join a luxury brand that is determined to see change happen. Being a brand ambassador is designed to fit in with your lifestyle, whether you want to simply earn great commissions for spreading the word, are already a retailer that wants to sell L&M or you want to get involved in our Sleep Well Live Well programmes. I created Lily & Mortimer to be a fun place, somewhere you can find connections, ideas and inspiration.
We have just 10 openings for our founding member team whom will have a specific geographical area across the UK. In return for your initial investment of £1200 you will receive a set of Lily & Mortimer adult bedding, children’s bedding and baby range in order that you can share you experience of the brand with your friends and family. As a founding member advocate you will receive 25% commission on all your sales.
You will also have the opportunity to see first-hand some of the work we do through our Sleep Well, Live Well programmes.
Will I be charged in my local currency?
We sell in USD, EUR, HKD and GBP. If you select HKD and your issuing bank is a HK bank then you will be charged in local currency. There will be no currency charges.